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Resident Liaison Officer | Slough | Contract Inside IR35

A well-established highways contractor is recruiting a Resident Liaison Officer to join a new scheme
in Berkshire on a contract basis. This is an exciting opportunity to play a central role in delivering a
community-first approach on a highways scheme, acting as the primary point of contact between the
project team and local residents, businesses, and stakeholders throughout the construction programme.

This role sits inside IR35 and is available for an immediate start.

Key Responsibilities

Serve as the first point of contact for all resident and stakeholder enquiries, complaints, and feedback relating to the schemeProactively engage with the local community ahead of and during construction activities, managing expectations and minimising disruptionDevelop and distribute communications including newsletters, letters, and notifications to affected properties and businessesAttend and coordinate community engagement events, public information sessions, and site visits as requiredMaintain accurate records of all community interactions, complaints, and resolutions in line with project reporting requirementsLiaise with the site management and project team to relay community feedback and ensure timely resolution of issuesSupport the preparation of community engagement plans and stakeholder mappingWork with local authorities, ward councillors, and statutory stakeholders as neededContribute to the production of community impact assessments and engagement reports

Experience & Skills Required

Demonstrable experience in a resident liaison or community engagement role, ideally within highways, civil engineering, or infrastructure constructionStrong verbal and written communication skills with the ability to engage confidently with a wide range of audiencesAbility to handle complaints professionally and find pragmatic, timely resolutionsOrganised and methodical approach to record-keeping and reportingUnderstanding of the construction process and the impact of works on local communitiesCompetent with standard IT and communication tools Read less